Since the last meeting in July, there have been 122 complaints (as of 23/09/2019) these were received via the Environment Agency and a few direct from residents. The majority of these were attributed by the complainants to odour (107) (some of which include birds, flies and noise) being emitted from the site with 8 specific complaints relating to flies, 2 relating to noise and 5 relating to birds.

All complaints have been thoroughly investigated in accordance with Neales Waste Management / Quercia’s procedures.

As part of the Company’s investigations, the Company utilises an on-site weather station which was installed, serviced and calibrated by an external company.

The complaints were considered not to have emanated from the site and the results of all investigations have been reported to the EA in the line with our procedures.

Regular off-site inspections for odour, birds etc are completed by the company.  Typically, these are carried out by a member of staff prior to attending site. This is in order to build a better picture of potential odours being emitted from site and the sense of smell of the member of staff not being desensitised from being on site, as advised by Environment Agency on 19 July 2019. This would also help identify any other sources of odour in the area.

It has been noted that, during off-site inspections odours which are not related to the site are regularly detected in areas of Spring Meadow / Higher Meadow and Buckshaw Village. It has been verbally confirmed by EA officers that this odour is not related to the site.

Daily checks continue to be made for landfill gas odour particularly around the extent of the temporary cap and the deep wells locations.

Waste inputs for the site increased in June as the result of a new commercial contract. On average, inputs (excluding restoration soils) are approx 1900 tonnes per week. The additional waste input does have a slightly higher organic waste content due to the nature of waste. The company continues to decline opportunities of additional waste inputs due to the potential of these wastes producing odours which could have an impact off site.

Techniques for dispersing scavenging birds; bird kite and gas cannon are being utilised to prevent on site issues. We are using less aggressive dispersal methods to reduce the number of scavenging birds moving towards the local population. This appears to have had a positive impact and complaints in relation to birds have decreased.

The odour suppression unit continues to run during site operational hours.

Fencing on the South-West of the site has been damaged by vandals on three occasions. The fence was repaired and reinstated on all occasions. Additional litter netting has been installed in the same area.

Capping of cell 3B/C started in July although the poor weather experienced throughout August has slowed progress and the placement of restoration soils will continue into October. The capping and restoration works have resulted in increased activity of plant and machinery during normal working hours. These works are essential and will help the site to comply with site permit conditions.

Improvements continue to be made to the site, its operations and system procedures to ensure the Company’s obligations under the permits and the planning permissions and are met.

We would be grateful if you would contact the Company in the first instance should you wish to report an issue or complaint on 01257 273311. However, if you prefer to contact the Environment Agency please do so on 0800 80 70 60.